Returns & Refunds Policy
We take great pride in the quality of our spirits and want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, we offer a straightforward return process within 14 days of delivery.
Contact Our Team
Email our distillery team within 14 days of receipt with your order number and a brief explanation of the issue.
Provide Documentation
If your items arrived damaged during transit, please include clear photographs of the packaging and the bottle for our records.
Return the Goods
Once authorized, securely repackage the unopened bottles and send them back to our Isle of Wight distillery using a tracked service.
Receive Your Refund
After we inspect the returned items, we will process a full refund to your original payment method or dispatch a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing